Portal Home > Knowledgebase > Step by Step Guide > STEP 1 - New Order Process & Hosting Control Panel (cPanel) Access
Welcome!
What should I expect after placing an order?
Below we will show you how our order processing system works:
- Client place an order from our website
- Client is expected to make the payment for the order
- Once payment is received and CLEARED (Google Checkout payments can take 12 hours to clear), the order will go into our fraud screening officers
- Your order will be checked manually. If everything is okay, the order will be accepted (usually within 6-12 hours of placing the order)
- Once the order is accepted, you will receive your account access information. The subject of the email is New Account Information. This email contains all access and login information to your control panel. If you have not received this New Account Information email, it means your order is still being processed. Please wait until you hear back from us.
- Once you have access to your control panel, you can begin managing your hosting account immediately
How do I login to my cPanel (hosting account control panel):
- Please make sure your order has been activated by us and that you have received your account access information. Please refer to our order activation process above.
- You can login to your control panel by following the instructions within your New Account Information email.
- The access should be something like http://xx.xx.xx.xx/cpanel where xx.xx.xx.xx is the IP Address which your account is assigned to, for example 65.49.0.0
- You can also access your account control panel from your client area. First login to your client area then click on My Services on the navigation menu. Then click on view details and you can login from there
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